📬 Contact Kiwi Lunchbox

Who answers your email

Every message sent through this page is read by Yong Jae Lee, the solo operator of Kiwi Lunchbox. There is no support team, no ticketing system, and no virtual assistant in front of the inbox. Yong Jae is a Senior Product Designer based in Auckland and a parent of school-age children — the same audience the site is built for.

This direct line is part of what makes Kiwi Lunchbox sustainable as a solo project: feedback from real NZ parents shapes which articles get written next, which allergy filters get refined, and which supermarket prices get checked most often. If you have already read the About page and the FAQ, this email goes straight to me.

What you can write about

The subject menu on the form has four options — General Inquiry, Technical Support, Feedback / Feature Request and Partnership. These are the things people most often write about, and which option to pick for each:

• General questions about the planner (General Inquiry) — how it works, how favourites work, why a particular menu was suggested, or how to interpret the shopping list. Ideas and feature requests go under Feedback / Feature Request. I aim to reply within 48 hours NZT.
• Content corrections (Technical Support) — an incorrect ingredient measurement, a broken external reference, an outdated NZ price, or a recipe step that does not read clearly. I aim to review a correction within 48 hours and to fix a confirmed one within one week, and the article is updated with a new lastReviewed date. The original is not silently overwritten — if a meaningful factual change is made, the change is noted in the article footer.
• Allergy-tagging errors (Technical Support) — the most important category. Lunch recipes are flagged by hand from their ingredient lists and snacks are checked against the tracked product's allergen declaration where one is on file, but manufacturers change recipes faster than any site can follow. If you spot a flag that does not match the latest packaging, tell me and I aim to fix a confirmed error within 48 hours.
• Advertising and partnership enquiries (Partnership) — Kiwi Lunchbox is monetised through Google AdSense only. The site does not currently accept sponsored content, affiliate partnerships, or brand-sponsored articles. If your enquiry is editorial-content related (a recipe collaboration or a guest-author piece), that is welcome — sponsored placements are not.
• Privacy and data enquiries (General Inquiry) — under the New Zealand Privacy Act 2020, you have a right to ask what personal information Kiwi Lunchbox holds about you and to ask for it to be corrected, and I will also delete an account on request. Pick General Inquiry and start the message with "Privacy request". The Act (section 44) requires a decision on an access request as soon as reasonably practicable and no later than 20 working days after it arrives; I aim to reply within 10 working days. See the Privacy Policy for the full data-handling overview.

Response times

Kiwi Lunchbox is run from Auckland, New Zealand. Typical reply windows:

• Planner / general questions: a reply within 48 hours NZT, Monday–Friday.
• Allergy-tagging errors: a confirmed error fixed within 48 hours. This is the highest priority category.
• Content corrections: reviewed within 48 hours NZT, and a confirmed correction fixed within one week.
• Advertising / partnership / privacy enquiries: within 5 working days for most cases, and within 10 working days for privacy requests — well inside the Privacy Act 2020 limit of 20 working days.
• NZ public holidays may extend the above windows. School holidays do not — the operator is a parent during school holidays too.

Where the operator is based

Kiwi Lunchbox is operated from Auckland, New Zealand. Articles and pricing data on the site are written from an Auckland perspective:

• Price-index prices are read each week from the chains' own online shops — Pak'nSave and New World with the store set to Ormiston in East Auckland, near where we shop, and Woolworths from its online price feed. The May 2026 starting round was walked in store at Pak'nSave Ormiston and Woolworths Ormiston. Other NZ cities, and other branches, may differ meaningfully.
• Seasonal produce calendar uses Auckland timing as the baseline. South Island timing typically lags Auckland by 3–4 weeks (see the seasonal calendar guide).
• School-policy references (Healthy Food and Drink Guidance, NZ Eating and Activity Guidelines) apply across NZ — they are nationally published Ministry documents.
• The site is hosted on Vercel infrastructure with content delivered from the nearest available edge node, regardless of where you are reading from.

What this contact form does not cover

Three categories I cannot help with through this form:

• Medical or dietary advice for an individual child. Articles on Kiwi Lunchbox follow public NZ Government and Heart Foundation guidance, but I am not a registered dietitian or paediatric clinician. If your child has a diagnosed condition, allergy with anaphylaxis risk, growth concern, or specific nutritional need, talk to your GP or a registered health professional.
• Password recovery for the planner. The planner uses Supabase Auth, I do not have access to anyone's password, and there is no self-service password reset on the login page. An account only holds your favourite menu names, so if you are locked out the quickest route is a new account — and you can ask for the old one to be deleted as a privacy request.
• Bulk content licensing or scraping requests. All Kiwi Lunchbox content is original and copyrighted to the operator. Use the Terms page for the licensing details, or email with the subject "Licensing" and a clear use-case description.